Late Friday afternoon we were discussing a small number of food items that we enjoyed in America, but could not find here in small town Japan. After just a few minutes searching the web, we found a speciality grocery store located in Tokyo that carried some of the items we wanted.
Yuriko called them and a helpful person answered the phone. Within a couple of minutes everything was handled. We didn't get put on hold, did not speak with someone who couldn't help or didn't care, and for just $6 extra worth of Yen, we arranged for delivery. Did I mention we didn't have to pay until the package arrived, which it did in time for lunch on Saturday, less than 24 hours later.
Go ahead, call up a grocery store in America that is a thousand miles away late on a Friday afternoon and see what happens when you try to get some freshly ground almond butter shipped to your house for lunch the next day. In Japan, customer service is real, not just some phony corporate slogan.
Next blog: why the used car market in Japan is insane.
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